CHEVAUX VIETNAM BIKE WARRANTY POLICIES! PLEASE READ CAREFULLY FOR THE BEST SUPPORT!
We’re always here to help when you need any support. Chevaux provides a warranty against defects in materials and workmanship, which applies to all products sold in the retail market. Detailed items are listed below: 
First thing to remember: If any Chevaux bikes you have purchased has a defect in material or workmanship, please contact your dealer or distributor for warranty service. Proof of purchase is required for all claims made under warranty.
I. CHEVAUX BIKES WARRANTY CONDITIONS:
1. There is a defect in the materials or workmanship (Genuine defects usually present themselves within the first 10 km or while testing)
2. The cause of the change in the bike is NOT due to wear and tear or ageing.
3. Damage was NOT caused by use of bike for any activity that could endanger your or others’ lives or property.
4. Damage was NOT caused by use of bike for anything other than the intended purpose (for recreation).
5. Please send claims under this warranty directly to CHEVAUX and proof of purchase will be required for all claims made under the warranty. Guarantee claims must be asserted within the official guarantee time period.
II. CHEVAUX BIKES WARRANTY COVERAGE
1. Frame: Guaranteed for 6 years from the date of purchase; does NOT include rear derailleur hanger or paintwork/scratches on the frame. The rear derailleur hanger will not be covered by the warranty as it can be bent back into shape. The paint finish and decals are covered for 1(one) year from the date of purchase, provided that they are identified as defects in workmanship and material.
2. Derailleur: 12 months.
3. Hubs: 6 months.
4. Fork: 6 months.
5. Saddle/ Seatpost: 6 months.
6. Handlebar/ Stem: 12 months.
7. Rims: 12 months.
III. WARRANTY DOES NOT COVER
1. Damage caused by improper use or force majeure
2. Damage resulting from improper or insufficient care, repairs, customizations and alterations.
3. Incident-related problems or damages.
4. Damage resulting from competitive or commercial use of any kind
5. All parts are subject to function-related wear and tear, including but not limited to: paints, stamps, tires, tubes, brake pads, cables, grips, saddles, chain, spokes, kickstand or cracked frames resulting from improper use ….
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For warranty questions or claims, please email chevauxbikevietnam@gmail.com or visit fanpage Chevaux Bike Vietnam for the fastest support!
